支付寶小程序為什么能夠打通阿里全系產(chǎn)品

作者:奪冠小妹 2019-10-17 15:32:12

我們知道在小程序之前,手機端頁面展示最火的莫過于H5,但自從2017年小程序誕生之后迅速席卷整個互聯(lián)網(wǎng),目前已成為各個行業(yè)流量獲取與商業(yè)發(fā)展的重要工具。而小程序的發(fā)展絕不僅僅是替代H5簡單,小程序又被成為超級APP,什么意思,就是依賴于小程序不需安裝,即用即走的特性完全可以替代大多數(shù)APP的。小程序的門檻比APP低,對于企業(yè)級開發(fā)者而言如果自家企業(yè)缺乏相應(yīng)的技術(shù)人員和儲備人才的話,找一個相應(yīng)的外包團隊也很簡單,但目前,因為資源、技術(shù)、大數(shù)據(jù)以及用戶流量、注意力、對應(yīng)的應(yīng)用場景的使用習(xí)慣等,小程序大多聚集在頭部的BBAT里。雖然“小程序”的機會很大,但又因為這四家小程序由于孵化平臺的基因、優(yōu)勢各不相同,因而各有特色,面對這些原因,那么企業(yè)應(yīng)該選擇哪個平臺的小程序呢?

從目前各平臺的布局發(fā)展不難看出,微信小程序因其自身平臺的社交屬性,更適合大的流量平臺以及個體創(chuàng)業(yè)者,百度推出了“共筑小程序2.0計劃”,成立開源聯(lián)盟,更適合信息以及人工智能類(偏IOT)工具等,而支付寶小程序因其商業(yè)場景服務(wù)屬性以及推出的“小程序繁星計劃”,更適合商戶、門店、本地生活服務(wù)以及成交型企業(yè)。

商家做小程序目的并非是占坑而已,會關(guān)心的是ROI(投入產(chǎn)出比),換而言之,哪家更能帶來客戶、粉絲、會員用戶,更能帶貨,企業(yè)自然會對哪家的小程序就會傾注更大的運營精力和資源。當(dāng)我們完全處在微信封閉的現(xiàn)代“洞穴”之中,很容易喪失對其他產(chǎn)品發(fā)展規(guī)模以及其迭代演變狀態(tài)的基本感知,很多以為支付寶只是一個帶有金融屬性的手機錢包,其實支付寶小程序在核心數(shù)據(jù)上已經(jīng)超過微信小程序。

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由于支付寶服務(wù)大多數(shù)是本地生活類服務(wù)、零售快消以及大出行類的小程序,因而并不在意DAU數(shù)據(jù)或次日留存率,月活用戶數(shù)據(jù)是核心指標,目前支付寶MAU已經(jīng)超過5億用戶,接近支付寶50%的用戶覆蓋率。而支付寶小程序數(shù)量僅僅只有100萬, 這意味著支付寶小程序處于空前的流量紅利期。在支付寶小程序“發(fā)現(xiàn)”頁之中,阿里系產(chǎn)品基本上“小程序化”并且還有生活+短視頻(廣告)模式為小程序?qū)Я鳌?/span>

支付寶放棄做社交之后深耕做金融科技服務(wù)以及與阿里新零售戰(zhàn)略聯(lián)系緊密的“口碑”(本地生活服務(wù)),而小程序在支付寶之中運行兩年之后開始逐漸成為整個阿里系產(chǎn)品樞紐,把口碑最早倡導(dǎo)的“支付即會員”的運營策略延續(xù)至所有流量型產(chǎn)品之中。在小程序“繁星計劃”發(fā)布之后,淘寶、天貓、餓了么、飛豬、淘票票、咸魚等可以無需跳轉(zhuǎn)至支付寶在各自端內(nèi)實現(xiàn)小程序的展示以及交互需求,這被概括為“一云多端”。

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當(dāng)前騰訊與阿里巴巴在產(chǎn)品競爭維度上有著完全不同的邏輯,前者由于多年的內(nèi)部賽馬競爭機制導(dǎo)致數(shù)據(jù)之間有很多隔閡,表現(xiàn)在小程序上有微信小程序與手機QQ小程序各自為政;但是阿里系的“數(shù)據(jù)中臺”建設(shè)確保了用戶大數(shù)據(jù)流的暢通,因而在用戶畫像以及精準推薦的商業(yè)化潛能發(fā)掘上,阿里巴巴在商家小程序運營上占據(jù)更強體系優(yōu)勢。盡管騰訊與阿里巴巴均把各自的小程序作為“云服務(wù)能力延伸”的抓手和載體,在騰訊的話語體系之中表述為“產(chǎn)業(yè)互聯(lián)網(wǎng)”,而在阿里巴巴的話語體系之中描述為“數(shù)字經(jīng)濟”。

這樣細微的差異還將繼續(xù)拉動,支付寶小程序成為阿里巴巴其他小程序技術(shù)通行標準,是其升級為阿里巴巴小程序的前提。小程序開放生態(tài)事業(yè)部何勇明(管仲)表示,“如何以商業(yè)操作系統(tǒng)提升用戶體驗,如何提升商業(yè)效率是支付寶一體兩面,支付寶小程序的核心是新零售環(huán)境之中的全域、數(shù)字化店鋪,支付寶小程序與阿里巴巴各個新零售主體鏈接,鏈接了釘釘、阿里云等組織支持以及C端到店服務(wù),并且了鏈接天貓、支付寶、淘寶服務(wù)消費者、商家、商業(yè)生態(tài)的能力。”換句話說,小程序開始逐漸成為阿里巴巴商業(yè)操作系統(tǒng)“前端”。

對于商戶品牌而言,支付寶小程序的多個buff的流量加持,無疑將增進了用戶留存以及商戶觸達用戶效率,僅2018年支付寶小程序為淘寶拉新一個億用戶。可見,小程序戰(zhàn)局已經(jīng)進入到“生態(tài)場景之爭”。
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        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